Terms & Conditions

Using SMAY services

By accessing smay.in or using a SMAY service, you agree to these terms and the Privacy Policy. If you use SMAY on behalf of a business, you confirm that you are authorised to act for that business.

Accounts and information

Provide information that is accurate and keep your business profile and office details up to date. You are responsible for protecting access to your account and for activity carried out by people you authorise.

Do not use another person’s contact information or upload files unless you have the right to provide them for the requested purpose.

Appointment requests

Submitting a booking form sends an appointment request to the selected business. A request is not confirmed until that business approves it. The business controls its office details, available times, approval decisions, cancellations, and proposed changes to an appointment.

Clients are responsible for checking the confirmation and status messages they receive and for contacting the business if appointment details need clarification.

Acceptable use

You must not misuse SMAY services or interfere with their security or availability. In particular, do not:

• Attempt to access accounts, records, or systems without permission.
• Upload unlawful, harmful, misleading, or malicious content, or content that infringes another person’s rights.
• Use automated activity to disrupt the service, bypass safeguards, or submit spam.
• Use SMAY to violate applicable law or another person’s privacy.

Service availability and product information

We work to keep SMAY services useful and available, but features may change and interruptions can occur for maintenance, security, or technical reasons. We do not promise uninterrupted or error-free access.

Any product described as planned, upcoming, or in development is not currently available unless SMAY states otherwise. Product descriptions explain intended features and may change as development progresses.

Content and intellectual property

SMAY Infotech and its licensors retain rights in the website, software, branding, and related materials. You retain rights to content you submit, and give SMAY permission to host, process, and display it only as needed to provide the service and the features you request.

Paid software plans and custom software work

SMAY software is paid software. Using an available SMAY product requires an active paid plan or another paid licence agreed with SMAY, unless SMAY has expressly offered a free trial or complimentary access in writing. The applicable price, billing period, included features or usage limits, taxes, renewal terms, and cancellation method will be shown before you accept a plan or payment. No recurring payment will be taken without your consent.

SMAY Appointments currently does not collect appointment fees for businesses through its booking flow. Any fee charged by a business for its appointment or service is arranged directly with that business unless SMAY clearly offers an integrated payment option for that booking.

Custom software, setup, integrations, and other work requested from SMAY Infotech are paid services. Before work begins, SMAY will provide a written proposal, order, or invoice describing the scope, deliverables, timeline, total price in Indian Rupees, applicable taxes and other mandatory charges, and any advance or milestone-based payment schedule. Work starts after you accept the proposal and pay any amount due to begin. Work outside the agreed scope requires a revised estimate, delivery schedule, and your written approval.

For a paid product plan or custom project, the checkout, proposal, order, or invoice will identify what you are buying, the total amount payable, the payment schedule, and relevant start, renewal, or delivery dates. An estimate or proposal is not a charge until you accept it and complete the required payment.

Where online payment is offered, the transaction is handled through the payment provider shown at checkout and is also subject to that provider's terms. A payment is treated as received only after the provider confirms it. Do not send us your card PIN, UPI PIN, password, or one-time password. Contact us promptly if you see a duplicate, failed, or unrecognised charge.

Refund and cancellation policy

This refund and cancellation policy applies to payments made to SMAY Infotech for paid software plans, setup, support, or custom development. SMAY Appointments currently does not collect appointment fees for businesses. If you pay a business directly for an appointment or service, that business's cancellation and refund policy applies.

To cancel a plan, order, or project, or to request a refund, email contact@smay.in as soon as possible with your order, invoice, or payment reference and the product or service purchased. We aim to review a complete request within 5 business days. If an eligible service has not started or a paid plan has not been activated, an approved cancellation will generally be refunded in full. If work has started or the plan has been activated, the value of completed work, delivered milestones, or service already provided, and any disclosed third-party costs that cannot reasonably be cancelled, may be deducted; any remaining unearned prepaid amount will be refunded. The accepted plan, proposal, or order may specify a more detailed calculation for that purchase.

If SMAY cannot provide a service or deliverable you paid for, or you believe it materially differs from what was agreed, contact us so we can investigate and offer an appropriate correction, replacement, partial refund, or full refund where appropriate. A change of mind after a digital service or agreed milestone has been delivered does not by itself guarantee a refund. These terms do not limit a refund or other remedy required by applicable law.

Once approved, we aim to initiate a refund to the original payment method within 7 business days and send confirmation to your registered email address. Your bank, card issuer, UPI app, or payment provider may take additional time to show the credit. If a payment was debited but the order was not confirmed, or you believe you were charged more than once, email us with the payment reference, amount, date, and order details. Never send a full card number, PIN, password, or one-time password.

For recurring plans, cancelling stops future renewals. The applicable plan terms will state whether access continues through the already-paid period and whether any part of that period is refundable. No term in this policy limits rights or remedies available under applicable law.

For cancellation, refund, payment-status questions, or complaints, contact SMAY Infotech at contact@smay.in or +91 99902 47365. Include your name, order or payment reference, and a short description. We aim to acknowledge complaints within 48 hours and provide a resolution within 30 days, subject to the issue and applicable law. You may also write to SMAY Infotech, TS-1128, 11th Floor, Galaxy Blue Sapphire Plaza, Sector 4, Greater Noida West, Uttar Pradesh 201309, India.

Nothing in these terms limits a consumer right or remedy that applicable law does not allow us to exclude.

Third-party services and responsibility

SMAY may rely on or link to third-party services. Those services are governed by their own terms and privacy policies, and SMAY does not control their availability or practices.

To the extent permitted by applicable law, SMAY services are provided without a guarantee that they will meet every business requirement. Nothing in these terms limits rights or remedies that cannot lawfully be limited.

Changes and contact

We may revise these terms as the services or applicable requirements change. Updates take effect when posted on this page. Continued use after an update means you accept the revised terms.

Questions about these terms can be sent to contact@smay.in or to SMAY Infotech, TS-1128, 11th Floor, Galaxy Blue Sapphire Plaza, Sector 4, Greater Noida West, Uttar Pradesh 201309, India.